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Auto-Owners Again Ranks Highest in J.D. Power & Associates Auto Claims Study
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Auto-Owners, one of the insurance companies that Starke Agency represents, attributes award to personal attention given to policyholders, and independent agent system.
For the second straight year, Auto-Owners Insurance Company ranked highest in customer satisfaction with the insurance claims experience in a nationwide study conducted by J.D. Power and Associates in 2009. Auto-Owners scored 883 on a 1,000-point scale.
"Auto-Owners is extremely honored to again be recognized by our customers through the J.D. Power and Associates study for the highest rank in satisfying auto insurance customers with the claims process," said Auto-Owners Chairman & CEO Ron Simon. "Auto-Owners makes it our top priority to provide our policyholders the best in personal, timely, and professional service. This award recognizes every one of our Auto-Owners associates and our agents for their dedication to service and doing what is right."
The J.D. Power and Associates study measured the experience of people who file a claim for vehicle damage, typically caused by an accident, by examining satisfaction with the claims process. It is based on 11,616 responses from auto insurance customers who filed a claim within the past 12 months, and was conducted from June to July 2009.
Among the categories used for the ranking by J.D. Power and Associates in the study, Auto-Owners had its highest scores in first notice of loss, service interaction and settlement. Auto-Owners also scored in the high satisfaction tier for repair process.
